PRIVACY POLICY — CHINH SON TEA

 

Effective Date: October 2, 2026

At Tra Chinh Son, we believe that privacy is a fundamental human right. This Privacy Policy describes how we collect, use, share, store, and protect your personal data when you visit our website, purchase our products, or interact with our services.

1. Our Privacy Principles

  • Data Minimization: We only collect data that is strictly necessary to provide you with the best possible service.

  • Transparency: We are always clear about what information we collect and how it is used.

  • User Control: You retain full control to manage, update, or request the deletion of your personal data.

  • Maximum Security: We implement rigorous security standards to safeguard your data against unauthorized access.

2. Personal Data We Collect

Personal data refers to information that can directly or indirectly identify you. We may collect the following types of data:

a. Information Provided Directly by You

  • Account & Order Information: Full name, phone number, email address, delivery address, purchase history, and order notes.

  • Payment Information: Payment method details (we do not directly store your bank card or credit card numbers; transactions are securely processed through our partner payment gateways).

  • Customer Support Data: Messages, feedback, product reviews, or support requests you send to us.

b. Information Collected Automatically

  • Device & Technical Data: IP address, browser type, operating system, device language, access times, and pages viewed on our website.

  • Cookies and Tracking Technologies: We use cookies to remember your shopping cart items, personal preferences, and to enhance your browsing experience.

3. How We Use Your Data

Tra Chinh Son uses your personal data for the following primary purposes:

  1. Order Processing & Fulfillment: Confirming orders, packaging, shipping, delivery, and payment processing.

  2. Customer Support & Care: Addressing inquiries, processing returns, warranties, or complaints.

  3. Personalization & Service Improvement: Optimizing the website interface and recommending tea products tailored to your preferences.

  4. Marketing Communications (With Your Consent): Sending updates on promotions, discounts, and articles on tea culture. You may unsubscribe from marketing emails at any time.

  5. Security & Legal Compliance: Detecting and preventing fraudulent activity, unauthorized access, and fulfilling legal obligations under Vietnamese law.

4. Sharing Personal Data

Tra Chinh Son DOES NOT SELL, rent, or commercialize your personal data to any third parties. We only share data in the following necessary circumstances:

  • Third-Party Service Providers: Trusted partners assisting us in operating our business, including:

    • Shipping and logistics companies (to deliver products to your address).

    • Online payment gateways (to process secure transactions).

    • Technical infrastructure and analytics providers.

    • All such third parties are strictly bound by confidentiality agreements and are permitted to process data solely under Tra Chinh Son’s instructions.

  • Legal Requirements: When required by law, legal process, or competent government authorities, or to protect the rights, property, and safety of Tra Chinh Son, our customers, or the public.

5. Data Storage and Security

  • Security Safeguards: We employ industry-standard encryption technologies (such as SSL/TLS), firewalls, and strict access controls to protect your personal data.

  • Retention Period: We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.

6. Your Personal Data Rights

Subject to applicable laws, you have the following rights regarding your personal data:

  • Right to Access: Request a copy of the personal data we hold about you.

  • Right to Rectification: Request updates or corrections to inaccurate information.

  • Right to Erasure (Right to be Forgotten): Request the deletion of your personal data from our systems.

  • Right to Withdraw Consent: Withdraw your consent for data processing at any time.

  • Right to Opt-Out of Marketing: Unsubscribe from promotional emails via the link provided at the bottom of each email.

To exercise any of these rights, please contact us using the information in Section 8.

7. Cookies and Similar Technologies

Cookies help our website remember your preferences (such as items in your shopping cart). You can manage or disable cookies through your browser settings; however, disabling cookies may affect certain functionality on the website.

8. Privacy Contact Information

If you have any questions, suggestions, or requests regarding this Privacy Policy, please contact our Data Protection Team at:

  • Tra Chinh Son Co., Ltd.

  • Email: cskh@chinhsonthea.com (or your official privacy email)

  • Hotline: 1900 xxxx

  • Address: (Official registered business address)